Privacy policy

We hold only what the studio needs to serve you:

• Your name, email address and phone number, so we can identify your account and contact you about a session.
• Your bookings, attendance, memberships and credit history.
• Payment records: amounts, dates, status and the reference Paymob gives us. We never receive your card number.
• Your language preference and whether you have opted in to marketing email.
• Basic analytics about how the website is used, held under an identifier that lasts only as long as your browser tab.

We do not collect medical or health records. If you tell your instructor about an injury so she can adapt the session, that is a conversation in the room and is not stored on your account unless you ask us to note it.

We do not receive, process or store card numbers. Card details are entered on Paymob’s own hosted page.

We do not sell your data, and we do not share it for advertising.

To take and manage your bookings, to operate memberships and credits, to send the transactional email you would expect (confirmations, reminders, receipts), and to keep the financial records we are required to keep.

Marketing email is sent only if you have opted in, and every message includes a way to stop receiving it.

Studio staff see only what their role requires. Instructors see the attendee list for their own sessions and never see financial information. Access to sensitive records is logged.

Our processors are Paymob (payments) and our email provider. Both are bound to use the data only to provide their service.

Account and booking data is kept while your account is open. Financial records — payments, refunds and credit history — are retained for the period Egyptian law requires, and are anonymised rather than deleted when an account is closed.

You can request a copy of your data, or ask us to close your account, from the Profile page in My Pink Swan. We will respond within thirty days.

Closing an account removes your personal details from the operational system. Financial records we are required to keep are retained in anonymised form and can no longer be linked back to you.

For anything about your data, call the studio on +20 10 4009 0450 or message us on WhatsApp.